Frequently Asked Questions

• How long does shipping take?
  

  • Orders are processed within 1–3 business days. Delivery usually takes 7–15 business days depending on your location, and every order is tracked. See our Shipping Policy.

• How can I track my order?
  

  • As soon as your package ships we email you the tracking number. You can also check the status any time on our Track your order page.

• Can I change or cancel my order?
  

  • Yes, within 12 hours of purchase. Email us at support@shopcare.net with your order number and we'll update or cancel it before it ships. After that the order is already on its way, but you can still return it under our Refund Policy.

• What is your return and refund policy?
  

  • You have 45 days from delivery to return or exchange, even if you simply changed your mind. Full details are in our Refund Policy.

• My item arrived damaged or isn't what I ordered. What now?
  

  • We're sorry! Contact us within 45 days with your order number and a photo, and we'll send a replacement or refund you in full.

• How can I reach customer support?
  

  • Email support@shopcare.net or use our Contact page. We reply within 24 hours on business days.